What should I do if my vehicle is not charging?
  1. First, check the connection and make sure the plug type is compatible with your vehicle. Make sure the plug is fully inserted and locked into the vehicle’s charging port. 
  2. Check to see if your vehicle needs a software update. You might not be able to use certain stations if your vehicle does not have the most current software. You might need to look in the owner's manual or call your dealership to troubleshoot this issue.
  3. Call the customer service number provided in the charging app you are using, or the number displayed on the charger. Many charging stations can be troubleshooted remotely and this is more efficient than contacting the County first.

Show All Answers

1. What’s the deal with EV chargers around the Richins Building and Kimball Junction Transit Center?
2. What are the different types of EV chargers, in general?
3. How long does it take to get a full charge on most EVs?
4. Are there enough chargers in the community to charge my electric vehicle?
5. Why does Summit County own and operate EV chargers?
6. Do I have to pay to use County owned EV charging stations?
7. Why do I have to pay to use the County-owned fast chargers?
8. How do I charge my EV?
9. What should I do if my vehicle is not charging?